Website vs social media: which does your business need?

Social media and websites do different jobs. Here is how Zimbabwean businesses can use both without wasting money.

Many businesses in Zimbabwe start online with a Facebook page or WhatsApp Business, and that is a sensible first step. But social media and websites do different jobs.

What social media does well

Social media is excellent for staying visible, sharing updates and having conversations with customers. It is where people discover you while scrolling.

What a website does well

A website is where people go to check that you are real and professional. It appears on Google when someone searches for your service, it holds all your information in one organised place, and you control it. Platforms can change their rules or restrict your page; your website stays yours.

The best approach: use both together

Use social media to attract attention and your website to build trust and capture enquiries. A post can link to a service page, and your website can send visitors straight into a WhatsApp conversation.

Where to start if your budget is limited

If you have no online presence, start with a simple website and an active page on the one platform your customers use most. Add advertising and more platforms as you grow. If you are unsure, a digital consultation can help you decide.

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