Affiliate Terms & Conditions

Key definitions

• Eligible service: a Nexasphere service marked as included in the affiliate program.
• Qualifying client: a business or person who is new to Nexasphere, uses your valid code, and whose payment for an eligible service is verified and not refunded. [confirm whether existing Nexasphere clients can ever qualify]
• Eligible payment: the amount the client actually pays Nexasphere for an eligible service after the 10% affiliate discount, excluding any taxes, and excluding third-party costs passed through to the client (for example advertising budgets paid to Meta or Google, domain registration fees and third-party software or hosting fees), less any refunds.
• Commission: 15% of the eligible payment, rounded to the nearest cent.

1. Eligibility

You must be at least 18 years old and able to enter into an agreement. Nexasphere staff may join only with written approval.

2. Registration

You must register with accurate details and keep them up to date.

3. Affiliate approval

Every registration is reviewed. Nexasphere may approve or reject any application. Until approved, your status is pending and you cannot earn commission.

4. Affiliate codes

Approved affiliates receive a unique affiliate code (in the format NEXA-XXXX) and referral link. Codes are personal and may not be sold or transferred. Nexasphere may deactivate a code at any time for a breach of these terms.

5. Client discount

A valid code gives the client 10% off the price of an eligible service. The discount cannot be combined with other offers unless Nexasphere agrees in writing. For monthly services, the discount applies to [the first payment only / the first X months / every month].

6. Affiliate commission

You earn 15% commission on eligible payments from qualifying clients. For monthly services, commission applies to [the same period as the client discount].

7. Commission calculation

Commission is calculated on the eligible payment defined above. Example: a $250 service, less the 10% discount ($25), means the client pays $225. Commission is 15% of $225, which is $33.75.

Collecting payment yourself: where Nexasphere authorises you in writing to collect a client's payment, you may keep your commission and pay the balance to Nexasphere within [number of days]. In the example above, you would keep $33.75 and pay $191.25 to Nexasphere.

8. Payments

Commissions are paid once the client payment is verified, the service or payment is complete, there is no active refund or unresolved dispute, and you meet all eligibility requirements. Payments are made to the payment method on your affiliate account.

9. Wednesday payment schedule

Affiliate payments are processed every Wednesday. Commissions approved by [cut-off day and time, e.g. Monday 17:00] are included in that week's payment. If Wednesday is a public holiday, payment is made on [the next business day].

10. Refunds

If a client's payment is refunded in full or in part, the related commission is reduced or cancelled. If it was already paid to you, or you kept it when collecting payment, you must return it. Nexasphere may deduct it from your next payments or ask you to repay it within [number of days].

11. Chargebacks

If a client reverses a payment through their bank or payment provider, the related commission is treated in the same way as a refund.

12. Commission reversals

All reversals and adjustments are recorded in your affiliate account, showing the original sale, discount, commission, refund, adjustment and amount payable.

13. Invitation limits

You may invite up to 3 people to become affiliates. When you reach 10 qualifying clients, you become eligible for your next invitation allowance of [proposed: 3 further invitations for each additional 10 qualifying clients]. Invited people must still register and be approved.

14. Second-level reward

For each of the first 3 affiliates you invite who are approved, Nexasphere pays you a reward equal to 50% of the commission that affiliate earns from their first 3 qualifying clients. Example: if your invited affiliate earns $33.75 on a client, you receive $16.88. This reward is paid by Nexasphere, does not reduce the invited affiliate's commission, is paid on the Wednesday schedule after their commission is approved, and is reversed if their underlying commission is reversed. Invited affiliates beyond your first 3, and clients beyond their first 3, do not create a second-level reward.

15. Marketing content

Nexasphere provides default posts, captions and graphics. You may use them only to promote Nexasphere and must not change prices, offers or claims in them.

16. Custom content

Requests for custom or additional content can be made on WhatsApp at +263 784 120 186. Nexasphere decides whether to create it.

17. Prohibited conduct

You must not act in a way that damages Nexasphere's reputation, pretend to be a Nexasphere employee, or make promises on Nexasphere's behalf.

18. Spam

No unsolicited bulk messages, adding people to groups without permission, or repeated messages to people who have asked you to stop.

19. Fraud

Fake clients, fake payments or any attempt to manipulate commissions will lead to immediate termination and loss of unpaid commissions. Nexasphere may recover commissions obtained through fraud.

20. Self-referrals

You may not use your own code for your own business, or for businesses you own or control, unless Nexasphere agrees in writing.

21. Misleading advertising

Do not bid on the Nexasphere name in search adverts or create pages or accounts that could be mistaken for official Nexasphere channels.

22. False claims

Do not invent prices, discounts, guarantees, results, client names or services that Nexasphere does not offer.

23. Account suspension

Nexasphere may suspend your account while investigating a possible breach. Commissions may be held during a suspension.

24. Termination

You may leave at any time by notifying affiliate support. Nexasphere may end your participation for a breach of these terms or by giving [notice period] notice. Commissions properly earned before termination remain payable unless linked to a breach or later refund.

25. Changes to the program

Nexasphere may update the program or these terms. Changes will be announced in the affiliate group and dashboard at least [number of days] before they take effect. The version displayed on the website applies from its effective date. Changes do not affect commissions already approved.

26. Data and privacy

Nexasphere uses your information to run the program, calculate commissions and make payments, as described in the Privacy Policy. You must handle any client information you receive responsibly and only for referral purposes.

27. Dispute handling

If you disagree with a commission or decision, contact affiliate support on +263 715 674 878 within [number of days]. We will review it and reply in writing. [Add escalation route after legal review]

28. Acceptance of terms

By ticking "I have read and agree to the Nexasphere Affiliate Terms & Conditions" when registering, you accept these terms.

Questions? WhatsApp affiliate support on +263 715 674 878.